Email techy help

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03 Feb 2020 12:03 #1 by yoonited
Email techy help was created by yoonited
I'd much appreciate if anyone can solve this rather major issue for me. I've three email accounts I've now used for 18 years......@tiscali.co.uk - Tiscali was my first service provider who later got swallowed up by TalkTalk. I recently moved from London up here to a rural village and kept my TalkTalk account, all was fine at first using the old ADSL network but then the village got fibre optic which only goes to the green BT cabinet almost a mile away, my telephone line is via copper wires off a telegraph pole into the property. The service was absolutely useless, so slow that most of the time it was impossible to connect to the internet. TalkTalk weren't interested in helping and just constantly blamed BT so in the end I dumped them and got a '3' home mifi router which works fine.

However, as I no longer have a TalkTalk broadband account they now want me to pay £60 a year for using each of my email accounts, I've ignored this up to now but their last email warned me they'll terminate them at the end of this month and I'll no longer be able to access them. I've already registered the accounts on my Windows 10 email server so I no longer access them through the TalkTalk webmail server, but I don't know for sure if this has salvaged the situation so if they are still able to delete the accounts then it'll be too late to do anything about it. They say they'll allow me to use them free if I have their broadband again but their service was hopeless and I want nothing to do with them after the way I was treated.

Is there any way I am able to register these email accounts elsewhere so that I can continue to use them? I fear that what might be suggested could be beyond my basic computer skills so I'm quite happy to pay someone who could get this resolved for me, it's going to be a massive inconvenience if I lose these accounts. Any suggestions greatly appreciated.

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03 Feb 2020 13:44 #2 by deepfathom
Replied by deepfathom on topic Email techy help
I’m not much of a ‘techy’ but I had a quick google of your problem. There is a TalkTalk users forum which might be worth a look. There seems to be a fairly simple way to forward your emails to another email account going by previous posts on the forum (it sounds like you’ve done this already to be honest.)

I think it might be a case of going to the ‘update prefences’ small print link at the bottom of each emails (sometimes associated with the ‘unsubsribe’ link) and physically changing your email address in the subscriber preferences options. It sounds a heck of a big job though.

I guess you have already set up a free, non TalkTalk email account?
I haven’t the knowledge to suggest a technical solution.

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03 Feb 2020 13:44 #3 by Mullen103
Replied by Mullen103 on topic Email techy help
£60 seems very steep for email accounts - wow!

Unfortunately if you have say a .tiscali.co.uk account, you can maybe access via gmail but once tiscali delete the account there’s no way to access new emails - no to answer the question simply - no

What I’d go is maybe pay for 1 month only and create a new email address - easy enough with gmail google etc - and contact those they use your old Tiscali accounts that you have a new addrsss.

My email address is This email address is being protected from spambots. You need JavaScript enabled to view it. if you’ve any questions - I don’t want any payment.

At least we’re not Stockport

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03 Feb 2020 13:46 #4 by Mullen103
Replied by Mullen103 on topic Email techy help
You can set up a forwarder fathom but once they switch that account off there’s nothing you can do.

At least we’re not Stockport

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03 Feb 2020 13:55 #5 by Kessler
Replied by Kessler on topic Email techy help
Sorry you're not going to like this but there's nothing you can do here, you'll either have to pay or lose the account. Might be worth contacting them pleading your case, explain how inconvenient it will be and could they consider letting you keep it for free. I don't think it would work but nothing to lose by trying.

yoonited wrote: I've already registered the accounts on my Windows 10 email server so I no longer access them through the TalkTalk webmail server, but I don't know for sure if this has salvaged the situation so if they are still able to delete the accounts then it'll be too late to do anything about it.


That doesn't make a difference here. It's still a TalkTalk email account and you're still connecting to their servers, you're just doing it in a different way than the webmail interface. Once they delete the account, you'd find that it just wouldn't be able to connect/sync.

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03 Feb 2020 17:52 #6 by Markovitch

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22 Feb 2020 15:19 #7 by yoonited
Replied by yoonited on topic Email techy help
Thanks for the advice, it now looks like Ofcom are about to come to my aid.

www.bbc.co.uk/news/business-51571275?int...live-reporting-story

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22 Feb 2020 17:46 #8 by pacirv
Replied by pacirv on topic Email techy help
I had broadband with BT but couldn’t get fibre with them when I moved so changed to another provider. BT charge me £8 a month for my email service. I would ditch them and just use google but I have so many things attached to the BT email that I’m not even sure just how many so can’t really get rid as Mary miss important stuff.

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22 Feb 2020 18:47 #9 by Bluedazblue
Replied by Bluedazblue on topic Email techy help

yoonited wrote: I'd much appreciate if anyone can solve this rather major issue for me. I've three email accounts I've now used for 18 years......@tiscali.co.uk - Tiscali was my first service provider who later got swallowed up by TalkTalk. I recently moved from London up here to a rural village and kept my TalkTalk account, all was fine at first using the old ADSL network but then the village got fibre optic which only goes to the green BT cabinet almost a mile away, my telephone line is via copper wires off a telegraph pole into the property. The service was absolutely useless, so slow that most of the time it was impossible to connect to the internet. TalkTalk weren't interested in helping and just constantly blamed BT so in the end I dumped them and got a '3' home mifi router which works fine.

However, as I no longer have a TalkTalk broadband account they now want me to pay £60 a year for using each of my email accounts, I've ignored this up to now but their last email warned me they'll terminate them at the end of this month and I'll no longer be able to access them. I've already registered the accounts on my Windows 10 email server so I no longer access them through the TalkTalk webmail server, but I don't know for sure if this has salvaged the situation so if they are still able to delete the accounts then it'll be too late to do anything about it. They say they'll allow me to use them free if I have their broadband again but their service was hopeless and I want nothing to do with them after the way I was treated.

Is there any way I am able to register these email accounts elsewhere so that I can continue to use them? I fear that what might be suggested could be beyond my basic computer skills so I'm quite happy to pay someone who could get this resolved for me, it's going to be a massive inconvenience if I lose these accounts. Any suggestions greatly appreciated.


Most of the internet service providers charge for keeping these old email addresses. (It can cost £120 a year with some companies). To my knowledge Sky Internet is one of the few that don't charge, but check that before switching to them.

In the longer term I've heard that there are plans afoot to outlaw the practice of charging for these old email accounts. It might be worth firing off an enquiry to Ofcom to keep the pressure on for change.

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22 Feb 2020 18:49 #10 by Bluedazblue
Replied by Bluedazblue on topic Email techy help
Sorry, I didn't read your earlier post before posting my reply. Glad Ofcom are doing something about it.

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22 Feb 2020 19:28 #11 by yoonited
Replied by yoonited on topic Email techy help

Bluedazblue wrote: Sorry, I didn't read your earlier post before posting my reply. Glad Ofcom are doing something about it.


No prob, this scam was featured on the BBC Radio 4 'Money Box' consumer programme today, Ofcom are taking a stiff line against the ISP providers who have chosen to clobber ex customers with such charges if they have the temerity to leave, in my case TalkTalk couldn't provide a reliable service and weren't the slightest bit interested in doing anything about it. An internet expert interviewed on the programme stated that the costs to an ISP provider of maintaining an individual's email service are, at most, just a few pence per year. They all signed up and agreed to make it easy for customers to change providers (just as you can with with a mobile phone company and KEEP your number) but BT and TalkTalk are blackmailing customers into staying/rejoining with them by charging these ridiculous fees if you want to keep your email addresses.

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