1. cufcaussiebranch
  2. Main Forum
  3. 04-08-2019 09:03
Many exiled blues using iPlayer?

I've signed up for the season, £110. Seems reasonable to me.

How much do the club get of this or have they already sold their rights to the FL?

Anyway, I'm now one of this glory hunting armchair supporters - the glory of course.

Roll on Swindon on Saturday!
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No credit to ifollow a completely unprofessional outfit.

Silly names, poor customer service, ridiculous emails and a system that rarely works correctly. I’d have accepted a little refund as a given, it was initially refused to those that paid ad hoc but they should be refunding because the service didn’t work at the start and the bad PR they have had.

Credit should be given to the club for their tweets during/before the game and the trust for taking this on.
  1. 19-11-2020 19:54
  2. Main Forum
  3. # 251
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I got the email with the free Tranmere code...

but to my surprise, having logged in to buy today’s match, they appear to have given me this match for free as well.
  1. 21-11-2020 13:15
  2. Main Forum
  3. # 252
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Email to say would get a refund which I haven't and had to pay for Crawley game. Don't seem to have a consistent policy.
  1. 21-11-2020 13:21
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  3. # 253
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They say Christmas is starting early this year, seems like yours has
  1. 21-11-2020 13:22
  2. Main Forum
  3. # 254
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Free for me as well! :D
  1. 21-11-2020 14:19
  2. Main Forum
  3. # 255
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Well I hope you’re all going to send the Club £8.
  1. 21-11-2020 14:22
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  3. # 256
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I’ve given them jokers enough money!
  1. 21-11-2020 14:29
  2. Main Forum
  3. # 257
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With respect Nobby, the Club is losing money hand over fist. There’s no way any of this money is going to the Board and it’s sorely needed. IFollow is one of the few ways of keeping the Club going.
  1. 21-11-2020 15:56
  2. Main Forum
  3. # 258
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Wouldn’t it be Crawley who miss out assuming Nobby was one of the first 500 subscribers.
  1. 21-11-2020 16:00
  2. Main Forum
  3. # 259
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Well I hope you’re all going to send the Club £8.


I’m not. I let them keep my season ticket money last season and this season. Would have been cheaper for me to take a refund and pay a tenner for every home game on ifollow. I think a couple of complimentary away games is fair enough.
  1. 21-11-2020 16:01
  2. Main Forum
  3. # 260
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I think my refund came in today, if it’s from 6 Chiswick place?
  1. 25-11-2020 12:30
  2. Main Forum
  3. # 261
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I follow only offering audio ticket again
  1. 29-11-2020 13:07
  2. Main Forum
  3. # 262
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Todays game isn’t in ifollow, it’s on bbc iPlayer.
  1. 29-11-2020 13:08
  2. Main Forum
  3. # 263
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Cheers Crunch
  1. 29-11-2020 13:15
  2. Main Forum
  3. # 264
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Playing up again or just me?
  1. 02-12-2020 19:03
  2. Main Forum
  3. # 265
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Working fine for me.
  1. 02-12-2020 19:06
  2. Main Forum
  3. # 266
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Mine keeps freezing and it’s 4 mins behind
  1. 02-12-2020 19:08
  2. Main Forum
  3. # 267
ccu
Site Admin
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  1. 04-12-2020 12:31
  2. Main Forum
  3. # 268
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Has everyone received their refund from the Cheltenham game. I received the email stating a refund would be forwarded to me within 14 day, it's now 20 days and they are not even replying to me... Utter shambles...
  1. 06-12-2020 10:29
  2. Main Forum
  3. # 269
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I e-mailed ifollow after the match yesterday (I'd also did early in the second half and got a bland responce)

"Just prior to the match, Bradford City v Carlisle United, I paid my £10 subscription, as an away supporter though the Carlisle United ifollow link, and clicked watch live.
Then I watched the first half and the half time adverts but just prior to the second half my screen went blank and a notice came up and said “you are not authorised to view this match” or words to that effect.

I clicked out, and off on numerous occasions and read Carlisle United had scored (the only goal of the match).

In desperation I paid again and gained access after 20 minutes of the second half.
Frustration and annoyance doesn’t come close to my feelings.
Please explain why this happened?"

I await the ifollows responce.
  1. 06-12-2020 11:02
  2. Main Forum
  3. # 270
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Has everyone received their refund from the Cheltenham game. I received the email stating a refund would be forwarded to me within 14 day, it's now 20 days and they are not even replying to me... Utter shambles...


I got the Crawley and the Tranmere game for nowt which was very nice of them.
  1. 06-12-2020 11:29
  2. Main Forum
  3. # 271
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Has everyone received their refund from the Cheltenham game. I received the email stating a refund would be forwarded to me within 14 day, it's now 20 days and they are not even replying to me... Utter shambles...


Yep! Doesn’t come from the EFL I follow it comes from 6 Chiswick place.
  1. 06-12-2020 11:34
  2. Main Forum
  3. # 272
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Has everyone received their refund from the Cheltenham game. I received the email stating a refund would be forwarded to me within 14 day, it's now 20 days and they are not even replying to me... Utter shambles...


Yep! Doesn’t come from the EFL I follow it comes from 6 Chiswick place.

After three emails to various contacts I received a reply this morning, they state the refund has gone into my account. Is this my bank account or Carlisle United account? If so where can I find it and action it. I have found this on my account page but can't figure out how to action it. Please help... Screenshot (28).png
Attachments (1)
  1. 10-12-2020 10:03
  2. Main Forum
  3. # 273
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Will be in your Paypal account.....
  1. 10-12-2020 10:34
  2. Main Forum
  3. # 274
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Further to my post #20 regarding the problems I encountered during the Bradford City away game I have received a pleasant email from Chris, iFollow Support who stated “There were a limited number of customers affected by payment failures on this date.”
I have been refunded my full £20 subscription for this match (had to pay twice).

I appreciate glitches happen in this digital age and credit to Chris for investigating my complaint and iFollow for the refund.
I’m now looking forward to watching the match at Forrest Green on iFollow.
  1. 18-12-2020 17:26
  2. Main Forum
  3. # 275
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I had a problem last week.I logged on without problem, but was then cut off as I "didn't have permission". Resolved as I had logged on using my VPN and I needed to go thru regular connection.
  1. 18-12-2020 17:31
  2. Main Forum
  3. # 276
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Interesting Mr Banks the I "didn't have permission" was the message I received. Unfortunately I do not have VPN.
  1. 18-12-2020 17:57
  2. Main Forum
  3. # 277
ccu
Site Admin
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  1. 29-12-2020 21:39
  2. Main Forum
  3. # 278
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I didn’t get the service I paid for, I therefore should get a refund to choose whether I pay again when it’s rearranged.
  1. 29-12-2020 21:47
  2. Main Forum
  3. # 279
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They’ve got to give you your money back if you want it.
  1. 29-12-2020 21:54
  2. Main Forum
  3. # 280
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Am I correct in remembering that games abandoned after the start mean fans do not get a refund? Maybe I am imagining it.
  1. 29-12-2020 21:58
  2. Main Forum
  3. # 281
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wonder what happens as I just purchased an I follow pass for a month.
  1. 29-12-2020 21:59
  2. Main Forum
  3. # 282
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They will try to pass off a match pass but I refused and wanted a refund which they have processed.

Hi Richard,

Thank you for your patience whilst we reviewed your request for a refund.

This has now been processed. Please allow 3-5 working days for the funds to be returned.

Once again we would like to apologise for any inconvenience this caused and thank you for your patience and understanding.
Please let us know if you require any further assistance.
  1. 30-12-2020 16:17
  2. Main Forum
  3. # 283
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My hero

They will try to pass off a match pass but I refused and wanted a refund which they have processed.

Hi Richard,

Thank you for your patience whilst we reviewed your request for a refund.

This has now been processed. Please allow 3-5 working days for the funds to be returned.

Once again we would like to apologise for any inconvenience this caused and thank you for your patience and understanding.
Please let us know if you require any further assistance.
  1. 30-12-2020 16:31
  2. Main Forum
  3. # 284
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And in my bank account this morning - decent customer service for once.
  1. 31-12-2020 11:27
  2. Main Forum
  3. # 285
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who did u write to Richard or speak with
  1. 31-12-2020 17:36
  2. Main Forum
  3. # 286
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Ifollow@efl.com

Just email saying you’d prefer a refund to a free pass.
  1. 31-12-2020 17:58
  2. Main Forum
  3. # 287
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Thank you Richard.
  1. 31-12-2020 18:20
  2. Main Forum
  3. # 288
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Emailed them. They said they’d processed the refund. Checked my bank this afternoon and the refund is there but it’s only 50p.

Did you get the full tenner back Mullen or just 50p?
  1. 31-12-2020 19:58
  2. Main Forum
  3. # 289
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I got £10, refund comes up as 6 Chiswick Park.
  1. 31-12-2020 20:02
  2. Main Forum
  3. # 290
ccu
Site Admin
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  1. 02-01-2021 13:45
  2. Main Forum
  3. # 291
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This iFollow thing......Can you watch it on your TV or airplay it from a MacBook Pro to TV?
  1. 04-01-2021 11:05
  2. Main Forum
  3. # 292
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I bought my first ifollow for the Bolton game assuming I’d be able to log in on my smart TV. But you can’t, something they need to sort quickly I’d have thought. Was still good quality and worth it (late collapse aside) on the iPad, but can’t be that difficult surely. Tried transferring by airplay, but couldn’t do it - that may just have been me.
  1. 04-01-2021 11:31
  2. Main Forum
  3. # 293
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I just purchase on my Mac and connect to my TV via HDMI cable.

I’ve done it via airplay before too and it’s worked, not from an iPad though.
  1. 04-01-2021 11:49
  2. Main Forum
  3. # 294
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  1. 04-01-2021 11:53
  2. Main Forum
  3. # 295
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As long as you have internet on you smart tv you can watch on ifollow no probs. Only downside because of a delay with RC I had to take the Walsall commentators, who were very complimentary.
  1. 04-01-2021 12:37
  2. Main Forum
  3. # 296
ccu
Site Admin
Accepted Answer Pending Moderation
Club have just emailed ST Holders regarding Match Access for Saturday onwards.

Article on O/S too:
References
  1. https://www.carlisleunited.co.uk/news/2021/january/club-season-tickets-and-ifollow-update/
  1. 04-01-2021 13:57
  2. Main Forum
  3. # 297
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Just had email for my son, no refunds whatsoever for under 16s and no ifollow access either, neither were mentioned when the club rang me last month to renew, very poor from the club, loyal fans shafted as usual.
  1. 04-01-2021 16:16
  2. Main Forum
  3. # 298
ccu
Site Admin
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  1. 08-01-2021 18:25
  2. Main Forum
  3. # 299
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Did anyone get sent a free pass for tomorrow nights game or does it automatically go into your account?
  1. 11-01-2021 12:14
  2. Main Forum
  3. # 300


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