I haven't got video.

If a thread bothers you that much don’t read it, a thread about coronavirus is going to be about coronavirus if you don’t like it don’t go in.

Try a little bit of your own advice Mullen, I've no interest in your tinfoil hat bullshit.

I was meaning the trust thread.

People complaining about “the three” who are complaining about the messsgeboards functionality and lost posts, because it’s not our system.

Then come on this thread and there’s people complaining about a system that’s not there’s - funny.

Anyway not working for me, not working for my mate in Taiwan so asked for a refund.

Problem is will the club miss out on the money due to the EFLs ineptness?

Nationwide problem according to JP.

Joke paying for something that Dosnt work. How long have they had to get this right?

Neither have i

I have not got video either whats going on .

The Cheltenham stream works

No option for video, just audio. The match pass subscription says check availability, then says already have it but haven't bought one.

No video in North Lincs either

No option for video, just audio. The match pass subscription says check availability, then says already have it but haven't bought one.

Me too - very puzzling!

No option for video, just audio. The match pass subscription says check availability, then says already have it but haven't bought one.

Same with me.

Managed to get on using Microsoft edge. Didn’t work on chrome.

Mine is working now...

Refresh browser. its working now

Back up and running now. Button just appeared for video feed via safari on ipad

Yep, video now working fine via Chrome.

As a side note, after the game, went into I follow, having missed the first 12 minutes of the feed. Rewound to start and the stream before kickoff was visible to play.
Nice to know if it happens again and we have a fast start to view the goals missed if no stream.

I missed 13% of the game so I expect a refund of £1.33, at least, to cover the loss of service.

I’m not bothered that I can watch the 1st 13 minutes at a later time, it’s irrelevant as I missed the start and I know what happened.

To be fair £10 is a fair price, but it needs to work otherwise people will stop using it.

The information was for people who are interested.

The information was for people who are interested.

That’s fine, I wasn’t criticising you it’s just, In my opinion, a reason not to offer compensation for lack of service.

IFollows improved this season, but it has to work.

Mine worked right from the start in fact apart from the sound (1st half) for the Morecambe game having to suffer the chuckle brothers commentary I've had no problems with it

No problems for me. Better than the iplayer!

See an email came out today about this to acknowledge the fault and saying they will be in touch soon with regards compensating supporters. Hopefully get next match reduced. Have enjoyed watching the games on ifollow so far this season.

What if you are a season ticket holder?

Good question Nobs

Reduction for the Doncaster cup tie, maybe.

Doesn't specify what sort of compensation.

Dear Supporter,

We are writing with regards to the technical issue with your iFollow service, that affected part of the viewing of the Carlisle United fixture on the 14th November.

We know that all supporters would prefer to be in stadiums watching their team and making this happen as soon as it is safe to do so remains our top priority. In the meantime, we want you to have the best possible experience whilst viewing matches on iFollow and on Saturday, we were let down by our supply chain but take full responsibility and we are sorry your experience was not a good one.

We appreciate it’s no consolation to those that missed out that over 400 matches have been successfully streamed so far this season and iFollow is delivering fans with the ability to watch EFL matches on an unprecedented scale and supporters backing of the service is driving much needed revenues back into your club.

When things go wrong, we know you want answers as to why, on Saturday the problems experienced during your stream were due to a technical issue at our streaming provider, Endeavor Streaming. We are working with our provider on ensuring we don’t have a repeat of those technical issues in the future.

We are as frustrated as much as you are, when technical problems stop us from providing supporters with the best possible service via iFollow. You rightfully expect the best levels of service and on this occasion this did not happen, for which we apologise.

Additionally, there was a short fall in quality of the customer service experienced by some supporters on Saturday, due to an increased volume of enquiries to the support desk as a result of the technical issue we have outlined, again this is something we are addressing with Endeavor Streaming.

By means of apology for your poor experience, we will be compensating those supporters affected on Saturday and we will in touch again shortly with further details.

Kind Regards,

EFL Digital.

Club Update:

Clubs communications have been excellent, to be fair.

Didn’t see many other clubs tweeting about it, we did!

The club said 50% refunds, others received emails saying nothing.

Quite funny but the person on chat I spoke too on Saturday was called Mintysauce and a couple of us got emails signed Evermick and Marra. Port vale had ivorbiggen as their helper and Walsall Dumbbrum.

Funny but completely unprofessional! Check through twitter to see the others.

Had an e.mail from EFL. Free pass for Tranmere game Tues 24th. That'll do for me

Can't say fairer than that - that is good service.
Have they done that for everyone who was affected, or just for those that have contacted them with a complaint?

I never complained as mine was ok. It would have been too much hassle for them to check individually I would imagine. I hope the club benefits from this

Mine was ok but got email. Saves me a tenner so very nice.

Mine was crap and I told them, but I haven’t had an email. The utter [censored].

I wonder how many e.mails they had to send out, must have been thousands

No email for me either

Me neither but I didn’t pay for it until the live video link showed up.

Perfect last night for villa game but probs very few subscribers

Just received email to say I will receive a full refund into my account.

Yes I have also had a email saying I will get a refund but does that not mean the club will lose out.

That's one for Nigel to answer if he's viewing this thread

That's one for Nigel to answer if he's viewing this thread

They do read the MB.

Did you have the option to the free pass for the Tranmere game M6Blue ?

I didnt get a option Walt just that my tenner will be returned. Lucky for me as im on nights so wouldnt get to see the Tranmere game anyway.

I took the free pass but I'd rather have gone to the game. Tranmere's one of my favourite away days tho it was better when the Mersey Clipper was up and running. It's a bloody gastro-pub type now

I'm getting a full refund too. I thought about replying and asking them not to do that but it could lead to confusion and more work on their part. My intention with this season was just to use iFollow for the home matches - that way CUFC get all the benefit. I'll probably watch an away match with my refund and hope that we get the required number of Blues watching so that we trigger some money coming to Carlisle. Sounds like there could be a few watching the Tranmere match...

Same for me Waltero just a refund and as Cousinscotty says I was just doing the home games so Carlisle benefit. I saw most of the game anyhow so wasn’t bothered about a refund.

At the moment that's all I'm doing are home so I'll take the Tranmere game as a bonus. I get the home games thru my season ticket

I obtain an ifollow free pass via my season ticket. Following the reported problems, in compensation I have also received an email and given a one-off free pass for the Tranmere game. I’m more than happy because I use the ifollow service for our away games.

I had an earlier problem against Colchester where I was charged even tho’ I had a free pass. I complained to ifollow, copying in CUFC. I had a quick response from the club and a later response from ifollow. The pass system has subsequently been changed, and now there is no problem with free access for home games. I’m certain that it wasn’t just down to my complaint but also to others, however Carlisle United and ifollow, I’m sure, acted upon feedback.

Credit due to ifollow and Carlisle United.